Islamic banking services and their quality to develop and increase competitiveness (A field study of a number of Islamic banks in Iraq)

Abstract

The study aims to identify the level and quality of Islamic banking services in the Republic of Iraq and to know the different dimensions represented in measuring the quality of banking services and the mutual relationship be-tween service quality and customer satisfaction and loyalty. A random sam-ple of Islamic banks in Iraq, and the results of the research indicate that there is a strong effect of the dimensions of service quality on customer satisfac-tion, and it was also found that the customer's satisfaction with the bank and its reputation lead to greater loyalty. Hence, the results of the study will open a new way to design Islamic banking services in Iraq. It will also guide the profile of bankers to what extent they can serve existing and potential customers. In fact, the study provides a framework for bankers to provide a high quality service.